Q. Where do we ship to?
A. We ship to Metro, Regional and Remote Australia. We do not ship internationally, although orders placed from overseas can be delivered to recipients in Australia.
Q. How is my order going to be delivered?
A. All of our products are delivered via Australia Post and are registered parcels. Signatures are required upon delivery.
Q. Do I have to be at my delivery address when my product is delivered?
A. All deliveries require a signature upon delivery. If there is no authorised person at the delivery address, Australia post will leave a slip with the instructions on how to pick up the goods from your Local post office. Your order will then be available for collection for 5 business days.
Q. How long will it take to deliver my order?
A. Please allow 5-7 business days for your order to be delivered from the date it is dispatched from our warehouse. Delivery time will vary depending on your location. If you are located in a Regional or Remote area your delivery time may take a few extra days. *Please use the below table only as a general guide for deliveries provide by Australia Post for every state:
VIC, NSW, ACT 3 – 7 Business Days
WA, QLD & SA 5 – 10 Business Days
TAS 5 – 12 Business Days
NT 7 – 14 Business Days
Q. Can you explain your postage and handling charges?
A. Postage and handling (P&H) cover the costs associated with delivering the order to you. P&H is calculated on a per item basis.
Q. How can I track my parcel?
A. Australia Post tracking numbers are generally available to you 3 business days from when the order was made. To obtain an Australia post tracking number please email the request to email@example.com please be sure to include your order details in the email. Alternatively you can call Customer Care between 8.00am to 6.00pm AEST on 1300 135 085. Parcels can then be tracked on the Australia Post website at http://auspost.com.au/track/
Q. I ordered a product and it has not arrived, what should I do?
A. Please allow 5-7 business days to receive your order. We advise you check with your local post office as delivery may have been attempted. If you have not received your parcel, please email Customer Care firstname.lastname@example.org and include your order details in the email. Alternatively you can call the Customer Care 1300 135 085 8.00am to 6.00pm AEST.